Legal Documents

1winn's Privacy Policy

Your personal information is completely safe with us. Here we transparently explain how we collect and protect your data.

Last Updated: January 2026

Our Commitment: At 1winn, your privacy is our top priority. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure. If you have any questions, feel free to reach out to our support team.

1

Scope & Applicability

1winn (Operated by: 1Winn Entertainment Ltd.) runs a safe and transparent betting platform for users in Bangladesh and internationally. This Privacy Policy explains how, when you https://1winn.ws When you visit or use the 1winn app, here is what information we collect about you.

This Privacy Policy should be read alongside our Terms & Conditionsshould be read in conjunction with. By continuing to use the platform, you are deemed to have accepted this Policy.

We may update this Privacy Policy at any time. For significant changes, you will be notified at your registered email address. We recommend checking this page regularly.

2

What Information We Collect

1winn only collects information that is genuinely necessary to operate the platform and deliver the best service to you. We never collect excessive or irrelevant data.

2.1 Information Collected Directly from You

Full Name Email Address Mobile Number Date of Birth Address Payment Information Identity Document (KYC)

You provide this information directly during registration, deposit, withdrawal, or KYC verification. Payment card numbers are never stored on our servers — they are sent directly to a secure payment gateway.

2.2 Automatically Collected Information

  • IP address and approximate geographic location.
  • Browser type, version, and operating system.
  • Device ID and hardware model (for app users).
  • Page visit history, session duration, and click data.
  • Referral source — how you arrived at our site.
  • Betting activity logs and transaction history.
Data Type Source of Collection Mandatory?
Identity Information (Name, Date of Birth) Registration Form ✓ Yes
Contact Information (Email, Phone) Registration Form ✓ Yes
Financial Information Deposit/Withdrawal ✓ Yes
KYC Documents Verification Process ~ Subject to Conditions
Browsing Data Automatic — Optional
3

Why We Use Your Information

1winn uses your personal information only for specific, legitimate purposes. We will never use your data in any way that violates this Privacy Policy.

  • Account Management: To manage registration, verify logins, and keep your account secure.
  • Payment Processing: To securely process deposits and withdrawals.
  • KYC Verification: To confirm age and identity, and to prevent fraud.
  • Service Improvement: To analyze user experience and improve the platform.
  • Promotions & Offers: To send you relevant offers tailored to your preferences.
  • Legal Obligation: To meet regulatory requirements.
  • Responsible Betting: To identify unusual betting behavior and provide appropriate assistance.
  • Customer Support: To properly address your complaints and queries.

Advertising: You can unsubscribe from promotional emails at any time. However, transactional emails that are essential to your account cannot be opted out of.

4

Sharing Information with Third Parties

1winn does not sell your personal information or share it with third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:

  • Payment Provider: Mobile banking providers including bKash, Nagad, and Rocket receive limited data solely for transaction verification.
  • KYC Partner: Secure third-party verification services are used for identity verification.
  • Technology Service Providers: Cloud hosting and analytics providers can access data solely for operational purposes.
  • Law Enforcement Agencies: Disclosure of information is required when ordered by a court or pursuant to a lawful government request.
  • Business Transfers: In the event of a company merger or acquisition, data may be transferred, but this policy will remain in effect.

All third-party agreements include data protection clauses. They are not permitted to use your information for their own purposes.

5

Cookies & Tracking Technologies

The 1winn website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

  • Essential Cookies: For login sessions, security tokens, and core platform functionality. These cannot be disabled.
  • Performance Cookies: To monitor site speed and stability. Does not identify you personally.
  • Analytics Cookies: Helps analyze user behavior to improve our services.
  • Preference Cookies: To remember your language and theme preferences.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that turning off certain cookies may affect the functionality of some platform features.

Third-Party Cookies: 1winn may use Google Analytics to monitor site performance. This data is anonymous and does not personally identify you.

6

Data Retention Period

1winn retains your personal information only for as long as necessary. Certain data is kept for a defined period after account closure for legal and regulatory compliance.

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Transaction Records 7 Years Financial Controls
KYC Documents 5 years after account closure Fraud Prevention
Betting History 3 Years Dispute Resolution
Cookie Data 30 Days – 1 Year Service Improvement

Once the retention period expires, your data is securely deleted or fully anonymized.

7

Your Privacy Rights

As a 1winn user, you have full control over your personal data. You may exercise any of the following rights at any time:

  • Right of Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You can update any incorrect or outdated information.
  • Right to Erasure: Under certain circumstances, you may request that your data be deleted.
  • Right to Restrict Processing: You can opt out of having your data used for specific purposes.
  • Right to Portability: You can receive your data in a machine-readable format.
  • Right to Object: You can opt out of marketing communications.

To exercise your rights: Email us at support@1winn.ws with your account ID and a description of your request. We will respond within 30 business days.

8

Technical Data Security Measures

To keep your information secure, 1winn follows the highest industry security standards. Our security infrastructure is regularly audited by independent third-party security experts.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
  • Database Encryption: Stored sensitive data is AES-256 encrypted.
  • Two-Factor Authentication (2FA): An additional security layer at login.
  • Firewall & DDoS Protection: Server-level security measures.
  • Regular Security Audits: Audited by third-party experts.
  • Access Control: Only authorized personnel have access to sensitive information.

That said, no method of transmission over the internet is 100% secure. You also have a role to play — use a strong password and never share your login credentials with anyone.

9

Children's Privacy Protection

1winn strictly prohibits its services for anyone under 18. We do not knowingly collect personal information from minors.

For Parents: If you discover that your child under 18 has registered on 1winn, please contact us immediately at support@1winn.ws. We will close the account and delete all associated data.

We verify age at registration through date of birth checks and the KYC process to prevent underage access. To learn more about responsible betting, visit our Responsible Gaming View Page.

10

Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection Team:

  • Email: support@1winn.ws
  • Response Time: Usually within 48 hours.
  • Language: Support is available in both Bangla and English.
  • Live Chat: 24/7 support is available on the website.

We take every complaint seriously and do our best to resolve issues as quickly as possible. Your trust and satisfaction are our top priority.

Why 1winn Is Trustworthy

Your Privacy — Our Responsibility

We back our commitment to your privacy with technology and policy — not just words.

End-to-End Encryption

Every transaction and piece of personal information you submit is protected by 256-bit SSL encryption. No one outside can read your data.

No Sale of Data

1winn never sells your personal information to third parties. Your data is yours — we only hold it to provide you with our services.

Your Data, Your Control

You can view, edit, or delete your information at any time. Full control stays with you.

Secure Data Storage

Your data is stored on internationally certified secure servers. Regular backups and security audits ensure there is no risk of data loss.

Two-Factor Security

Enable 2FA on login to add an extra layer of security to your account, making unauthorized access virtually impossible.

24/7 Privacy Support

For any privacy-related questions, our support team is always ready to help. Reach us by email or live chat.

Get Started Safely

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